FREQUENTLY ASKED QUESTIONS
•How long does it take to receive my order?
-Bundles are shipped out within 2 days of purchase, you should receive your hair 1-3 days after depending on USPS.
• Can I choose the shipping company?
-In an effort to keep shipping costs low, we only use USPS at the moment.
•Can I pay for expedited shipping?
-we do not offer expedited shipping at this time.
•I’m in LA, can I just pick up my order?
-Local pickup is only available if you have a hair appointment scheduled with the owner. If you would like to purchase EdgeSLAY or SlayGro in person, LAX BEAUTY SUPPLY in Gardena exclusively carries them.
•Do you ship outside of the US?
-Yes! We ship worldwide! Taxes & shipping costs are calculated at checkout and are based on your location.
WHAT IS YOUR RETURN POLICY?
We will gladly accept items for exchange if they were received damaged or defective in any way. If you receive a damaged item, within 48 hours, take a picture of the item(s) along with the original packing slip and email them to firstname.lastname@example.org explaining what is wrong with the item(s). After we have reviewed the situation, we will contact you with detailed instructions on how to return the item(s) and the processes we take to get your item(s) replaced. In order for us to maintain the quality of our products, we will not accept any returns of products for reasons other than them being damaged or defective. We apologize in advance for any inconvenience this may cause.
Items must be unworn, unwashed, unraveled and have original tags attached.
Slay Collection is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
HOW DO I BOOK AN APPOINTMENT?
Please visit http://upayislay.as.me